We are sorry to hear that you are having problems with the Tapjoy Offers. As much as we at Covet Fashion would love to help, you will need to contact and work with Tapjoy to resolve this issue.
Tapjoy is a different company from Covet Fashion and they have their own Terms of Service and requirements. That being said, participating in these offers is at your own risk and we are not responsible for the diamonds earned through their reward system.
Tapjoy has a support system in place for cases like this and their staff is more than happy to investigate any issues pertaining to these advertisements. They receive a lot of requests so they ask that you give them time to respond to your tickets and at this time they do have a 7 day waiting period.
To contact them through Covet Fashion:
- Tap on "Complete Offers to Earn diamonds" This will open the offerwall.
- Tap on the Menu Icon at the upper left corner of the offerwall window
-Select Reward Status
-Tap the Choose an Offer button to select your offer.
- Choose the offer that you completed. (Note some offers take longer to appear here due to verification time)
- Fill in your email address, and a quick description.
- Tap on the "Submit Support Request" button.
If you are going through Tapjoy.com, please go to this link: https://www.tapjoy.com/faqs/submitting-a-customer-support-ticket/
Please also note: If Tapjoy requests more information needed for your case, please be sure to do so, as this will help with getting your case resolved even quicker!
Unfortunately, if you do not give Tapjoy any information, they may close your case due to “lack of response.”
If you have not heard a response from Tapjoy after 10 business days, please do not hesitate to contact us again. The only information we will need from you is your Tapjoy case number. As we have reached the end of this message, this acts as an acknowledgment that further concerns will be directly addressed to Tapjoy.